Complaint Policy
Our aim is to ensure we offer all our customers an excellent level of service across all areas of our business. If at any time we have given you a less than satisfactory service, we shall try to do everything reasonable to put it right.
The easiest way to make your complaint is by completing our form on our Help Centre page, here.
We will ensure to contact you within 48 hours of you
completing the form.
You can also send us a letter or an e-mail to:
Complaints
GRADE MOBILE
PO Box 807
Folkestone, Kent
CT20 9NG
E-mail: Contact@grademobile.co.uk
We endeavor to resolve all complaints within three
working days of receiving the complaint. Where this is not possible, we will
e-mail you advising you that your complaint will take longer to resolve and
provide reasons for this. We aim to resolve all complaints within 8 weeks.